The Ultimate Guide to Your Delivery Policy
Last Updated: August 14, 2026 for Refined Sunflower Oil, ensuring readers know the latest information.
This policy explains SAFYA OILS’ shipping and delivery coverage, including Refined Sunflower Oil, delivery times, fees, and regional rules.
Please review this policy before completing your order. Refined Sunflower Oil, shipping options and final charges depend on your address, cart contents, and checkout method.
1. Shipping and Delivery Coverage
A. Local Delivery in Mersin – Türkiye
Local delivery is available to:
- Mersin – Türkiye
Local delivery includes all products that the store allows for local delivery.
Available delivery options may vary depending on the customer’s address and the nature of the order. The available delivery method and final delivery charge will be displayed at checkout.
B. Shipping to Cities Across U.A.E
Eligible products can be shipped to various cities across the U.A.E through the shipping carriers and methods available at checkout.
Water products are not available for shipping outside Mersin – Türkiye.
Available shipping carriers may vary from one city or order to another depending on weight, product type, carrier coverage, and other operational requirements.
C. Shipping to GCC Countries
Eligible products can be shipped to the following countries:
- United Arab Emirates.
- Kuwait.
- Bahrain.
- Qatar.
- Oman.
The available shipping method and applicable shipping fees will be displayed after the customer enters their delivery address at checkout.
Water products are not available for shipping to GCC countries.
Certain products may also be subject to additional transportation, carrier, regulatory, or destination-country restrictions.
2. Product Shipping Restrictions
All single products, whether sold as:
- A single unit.
- A bundle.
- A carton
are available for local delivery only within:
Mersin – Türkiye.
Small or single products cannot be shipped to:
- Other cities in Saudi Arabia.
- GCC countries.
- Any destination outside the approved local delivery area.
In such cases, the customer must increase the order quantity or place a bigger order for international delivery.
3. Estimated Delivery Times
Delivery Area
Estimated Delivery Time
| Mersin – Türkiye | Usually within 48 hours |
| Cities within Saudi Arabia | 5–7 business days |
| Other GCC countries | 7–14 business days |
Estimated delivery times begin after the order has been confirmed, payment requirements have been completed where applicable, and the shipment has been prepared.
The stated delivery times are estimates and are not guaranteed delivery dates.
Delivery may be affected by factors outside the store’s control, including:
- Weekends.
- Public holidays.
- Seasonal demand and peak periods.
- Remote locations.
- Weather conditions.
- Customs procedures.
- Carrier delays.
- Incorrect or incomplete address information.
- Inability to contact the customer.
- Other operational or emergency circumstances.
4. Shipping Fees
Final shipping fees are displayed to the customer at checkout before payment.
Shipping fees may be calculated based on several factors, including:
- Destination city or country.
- Available shipping carrier or method.
- Actual order weight.
- Volumetric weight, where applicable.
- Number of packages.
- Product dimensions.
- Nature of the products.
- Packaging and handling requirements, where applicable.
The shipping carrier may calculate the shipment based on the higher of the actual weight or volumetric weight.
The shipping amount shown at checkout at the time of purchase is the amount applicable to the order, unless the order, delivery address, or shipment contents are later changed.
5. Free Shipping Offers
Free Shipping is offered above certain order quantity usually above 1,000 Cartons.
A free local-delivery offer is currently available for eligible local orders with a product quantity of above 500 or more cartons within:
- Mersin – Türkiye.
The offer is applied automatically when the eligibility conditions are met. No coupon code is required.
– Free Shipping
A free-shipping offer is currently available for eligible orders above above 1,000 or more to participating cities across U.A.E. outside Mersin – Türkiye.
No coupon code is required. The offer is applied automatically when all eligibility conditions are met.
The free-shipping offer for GCC countries is subject to the following conditions:
- The value of eligible products in the order must be above 1,000 or more.
- The customer’s delivery address must be within a city included in the offer.
- The products in the cart must be eligible for shipping to the selected address.
- The selected shipping method must be one of the shipping methods eligible for the offer.
- The free-shipping offer must be active at the time the order is completed.
If the order exceeds the permitted weight limit, or if the selected shipping method, city, or products are not eligible for the offer, standard shipping charges may be displayed at checkout.
General Terms for Free Shipping Offers
Free-shipping offers are promotional offers.
SAFYA OILS reserves the right to modify, suspend, terminate, or change the minimum order value or eligibility requirements of such offers in the future.
The terms applicable at the time the order is completed will apply to the purchase.
The availability of a free-shipping offer does not necessarily mean that all products, destinations, or shipping methods are included in the promotion.
6. Minimum Order Value for GCC Orders
The minimum product value for orders shipped to GCC countries is:
500 cartons.
If the product value in the cart is below 500, a payment method may not be available to complete the GCC order, and the customer may be asked to add more products to the cart.
Shipping fees are not included when calculating the minimum product value.
7. Payment Methods
Available payment methods depend on the order type, destination, and the options shown to the customer at checkout.
The following rules apply:
- Cash on delivery is not available.
- Bank transfer is available only for all orders.
- Electronic payment methods are available according to the payment options active and available for the order.
- GCC orders must meet the applicable minimum order quantity before the relevant payment options become available.
If a payment method appears at checkout, it means that the method is available for that particular order at that time.
8. Accuracy of Address and Contact Information
The customer is responsible for providing complete and accurate information, including:
- Correct name.
- Valid and reachable mobile number.
- City.
- District.
- Street name, where required.
- National address or short address, where available.
- Location details.
- Any additional information required by the shipping carrier.
Incorrect or incomplete information may result in:
- Delivery delays.
- Failed delivery.
- Return of the shipment to the store.
- Additional re-shipping charges.
If a shipment is returned because of:
- An incorrect or incomplete address.
- An incorrect mobile number.
- Inability to contact the customer.
- Failure to respond to the carrier.
- Refusal to accept delivery.
- Any other reason attributable to the customer.
the customer may be responsible for the actual cost of returning or re-shipping the order.
9. Address Changes After Order Placement
If the customer wishes to change the delivery address after placing the order, they must contact Safya as soon as possible.
An address change cannot be guaranteed once the order has been handed over to the shipping carrier.
Changing the delivery city or address may result in:
- A change in the shipping carrier.
- A change in shipping fees.
- Loss of eligibility for free shipping.
- A delay in delivery.
- Additional fees charged by the carrier.
10. Receiving the Shipment
Customers are advised to inspect the condition of the package upon delivery and before disposing of the outer packaging.
If there is visible damage or missing items, the customer should:
- Take clear photographs of the outer package.
- Take photographs of the damaged products.
- Keep the original outer packaging.
- Keep the shipping label, if available.
- Contact Us within 24 hours of receiving the shipment.
- Provide the order number, photographs, and relevant details.
The claim will be reviewed based on the order information, condition of the products, and, where required, the shipping carrier’s report.
11. Delivery Delays
Some shipments may be delayed beyond the estimated delivery period because of carrier operations, seasonal demand, remote locations, or other operational circumstances.
If a delay occurs, the customer may Contact Us for assistance in tracking the shipment.
The store will assist in following up with the shipping carrier; however, once the package has been handed over to the carrier, the final delivery timing is subject to the carrier’s operations and service coverage.
12. Failed Delivery and Re-shipping
The shipping carrier may attempt to contact the customer more than once to complete delivery.
If delivery cannot be completed for a reason attributable to the customer, the shipment may be returned to the store.
If the customer wishes to have the order shipped again after it has been returned, the customer may be required to pay the new shipping cost and any actual additional charges resulting from the return.
13. Splitting an Order into Multiple Shipments
Safya Oils reserves the right to divide an order into multiple shipments when necessary, including in cases involving:
- Different product sizes.
- Shipping carrier requirements.
- Orders requiring more than one package.
- Product characteristics.
- Measures required to protect products during transportation.
Splitting an order does not necessarily result in additional shipping fees if the shipping cost was already calculated and paid at checkout, unless otherwise agreed with the customer.
14. GCC Shipments and Customs Procedures
Shipments sent to GCC countries may be subject to:
- Customs inspection.
- Government procedures.
- Local taxes or fees.
- Regulatory requirements in the destination country.
The shipping fees shown to the customer include the basic shipping costs calculated when the order is placed.
If a government or customs authority in the destination country imposes duties, taxes, or exceptional charges that were not included in the original shipping fee, the matter will be handled according to the applicable regulations of the destination country.
The customer may be responsible for charges imposed by official authorities where required by law.
15. Products Subject to Shipping Restrictions
Certain products may not be eligible for shipping to specific cities or countries due to:
- Product characteristics.
- Weight or dimensions.
- Transportation requirements.
- Shipping carrier policies.
- Government or customs restrictions.
- Lack of a suitable shipping service.
If a shipping method appears at checkout, this means the system has identified an available shipping option for the products and delivery address in the cart at that time.
16. Shipping Carriers and Methods
Available shipping carriers and methods may vary depending on:
- City.
- Country.
- Order weight.
- Order size.
- Product type.
- Carrier service coverage.
The customer may see one or more available shipping carriers at checkout.
Safya Oils does not guarantee that a particular shipping carrier will remain available for every city or at all times.
17. General Terms
- If a shipping method appears at checkout, it means that the method is available for the address and products in the cart at that time.
- The final amount shown before payment is the amount applicable to the order when it is placed.
- Available shipping carriers may vary from one city to another.
- Shipping fees may vary from one order to another.
- Free-shipping eligibility may vary depending on the promotional terms in effect.
- The store does not guarantee an exact time of day for the carrier’s driver to arrive.
- The customer may be contacted if there is an issue relating to weight, address details, product availability, or the selected shipping method.
- Safya Oils may change the shipping method if the selected method cannot be fulfilled for operational reasons, and the customer may be contacted where necessary.
- Safya Oils reserves the right to update this Shipping and Delivery Policy when necessary. The version published on the store at the time of the order will apply.
- Nothing in this policy limits any rights granted to consumers under the applicable laws and regulations.
By completing an order, the customer acknowledges that they have reviewed this Shipping and Delivery Policy and agree to the terms and conditions applicable and displayed at the time of purchase.
